SHIPPING POLICY AND SALE POLICY

1. Shipping and transportation

  • The shipment of the material will be made at the address indicated by the buyer at the time of making the purchase.
  • The delivery times will be those indicated on the website. These may vary depending on the chosen payment method.
  • Piureza offers multiple transportation options. Their availability depends on the destination and the goods transported.
  • Transportation times will depend on the destination and the transportation option chosen.
  • The deadlines indicated are estimated and not binding. The delay in meeting the deadlines will not entitle the buyer to demand direct or indirect damages or any compensation, reject the order or suspend compliance with any obligation, especially payment.
  • Piureza will not be responsible for the total or partial non-compliance or the delay in the fulfillment of its obligations towards the Buyer, if it were motivated by a fortuitous event or force majeure that affects both Piureza and its suppliers or carriers, including the cases of strike, other labor or industrial contingencies, lack or impossibility of obtaining products, etc. Piureza may cancel and void orders for products in progress, without this accruing compensation or indemnity in favor of the Buyer.

2. Purchases and orders

  • Our products are offered within the limit of available stock shown on the web. All errors or exceptional modifications are beyond our control and do not imply any responsibility on the part of Piureza. In case of unavailability of the product, once the order has been placed, we will inform you by email of the delay, partial shipment or cancellation of the order.
  • The preparation times refer only to working days. Most of the products indicate a period of 2-5 days. Piureza will try to issue the orders within the indicated period, but sometimes delays may occur beyond our control, without this generating the right to any compensation. Preparation times that exceed 2-5 days are estimates, so Piureza does not guarantee delivery within the estimated deadlines indicated.

3. Payment methods

At piureza.com you can pay in 2 ways:

  • SECURE payment with credit/debit card (Visa and Mastercard)
  • PayPal

For your greater security, credit card payments will be processed through the 3D Secure system, so you may have to provide your security code on your bank's website. In compliance with current legislation in Spain, we must issue an invoice for purchases over €3,000. In these cases, we will ask you to provide us with your NIF. When placing the order, the Customer must enter the payment details in the corresponding form. Piureza will not store the Customer's payment card number or security code.

Payment card holders are subject to validation and authorization checks by the card issuer. If the payment card issuing entity does not authorize the payment, the Customer must contact the card issuing entity to solve the problem, Piureza not being responsible for any delays or non-delivery that may occur. In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to the bank in charge of providing the respective remote electronic payment services, without any third party having access to them in any case. Said data will not be used by Piureza other than in order to complete the procedures related to the purchase, issue the corresponding refunds in case of possible returns and prevent and inform the police forces in the event that any crime is committed or is about to be committed. fraud. To process the Customer's order, the amount of the purchase will be blocked on the Customer's payment card until the order is sent to the delivery address that the Customer has provided through the Site. At that time, the shipping confirmation will be sent to the customer and the purchase amount will be charged to their payment card.

4. Reception of the order

  • It is the obligation of the Recipient to check at the time of receipt of the merchandise, that the delivery corresponds to the requested order, appears on the invoice and is correct in its presentation, condition, documentation and packaging. In the event that any package had visible signs that make it possible to suspect that it may be damaged, it is the obligation of the Recipient to leave a written record on the delivery note (whether digital or on paper) that the merchandise is damaged. Accepting the merchandise without this reservation will invalidate subsequent claims by the Buyer.
  • In the event of being in a situation contemplated in the previous point, you must open an incident (from now on a ticket) from the piureza.com website in the Contact section.
  • Claims by the Buyer will only be accepted within the next 48 hours after receipt. Once said period has elapsed without having made the claim, it will be understood that the merchandise has been received by the Recipient in perfect condition of quality and quantity.