RETURN POLICY

1. How to proceed when receiving a shipment .

All our items leave the warehouse with the packaging in perfect condition. Therefore, upon receiving your order you must perform the following actions:

  • The first thing to do is check that the number of packages received matches those sent.
  • Second, check each package externally very carefully in order to find signs of having been hit or manipulated, such as blows, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the merchandise may be damaged.
  • It is mandatory to leave signed on the delivery note of the driver or courier, whether on paper or digital (PDA) " Visually damaged package " if these signs are present.
  • Not signing a package as " Visually damaged " and then presenting images that show that there was visible damage to it will automatically be grounds for rejection of the incident.

2. How to proceed in case of incident , either due to breakage in transport, wrong product, missing product, missing parts.

In the event of an incident, you will have 48 hours to notify www.piureza.com and provide the necessary documentation. After this period we will no longer be able to claim the transport insurance and our system will not allow you to open the incident.

In the case of being able to open an incident, you must proceed as follows:

  • Order Not Received , for inquiries about shipments that have not yet been received or for shipments in which all the packages shipped have not been received (partial reception).
  • Order Received , to report incidents after having received all the packages of your order. You must provide all the required documents as requested, it will be necessary to provide a clear explanation with as many details as possible in the Comments field. You must also add the requested images of the object of the claim in the attached files.

Sending incorrect, inaccurate documents, or the absence thereof, will invalidate the possibility of any claim and will mean the cancellation of the incident.

The return of any product that has been received by the user or client in perfect condition will not be accepted.

3 . refunds

Once your return, which will also require a receipt or proof of purchase, is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

The refund of the product will not be made in the following cases:

  • When the products show clear signs of misuse, unjustified wear, or arrive in an unhealthy state.
  • In the case of products without a box or returned with a damaged box, or with transport stickers that make the boxes unusable, 50% of the value of the product will be discounted.
  • In the case of products with a lack of parts or accessories, or whose description of the fault does not correspond to reality, the payment will not be made.

Very important : will not be paid any returned product that does not present anomalies or whose return description does not correspond to reality, and will be deposited in our warehouse, said merchandise will be destroyed in a recycling plant, without any subsequent claim being possible about it to Piureza .

Keep in mind that if the refund process is accepted, it could take several weeks to evaluate the merchandise received.

4. Late or Missing Refunds

If you have not yet received a refund:

  • First check your bank account again.
  • Then contact your credit card company. It may take some time before your refund is officially posted.
  • Then contact your bank. Processing time is often required before a refund is posted.
  • If you have already done all of the above and still have not received your refund, you can contact us by writing to info@piureza.com .

5. Items on sale

Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.

6. Orders not collected

When an order is not picked up by the recipient, it is returned to our warehouse. Once it is received in the warehouse, it is automatically managed by the SAT team and goes to the administration department to process the payment.

The shipment of the order, as well as the return to the warehouse, cause transportation costs, which will have to be covered by the company or person who placed the order. Therefore, you will receive a payment corresponding to the return of the order, discounting the return shipping costs.

Keep in mind that the process of this management can last several weeks.

7. Shipping

To return your product, you must mail it to:

  • C/ Colon 81 1º1ª, OLESA DE MONTSERRAT, B, 08640, Spain.

Shipping costs to return your item are at your own expense . Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over €75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.